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Digital Membership FAQ

Digital Membership Cards: A Greener, More Convenient Way to Support the Bellevue Botanical Garden Society!

At the Bellevue Botanical Garden Society, we’re committed to embracing innovation while staying true to our vision of preserving natural beauty and our local ecology. In support of this, we now offer digital member cards! Your membership directly supports the ongoing maintenance, enhancements, and educational programs at the Bellevue Botanical Garden.

Why Go Digital?
  1. Environmental Responsibility: By transitioning from traditional paper cards to digital ones, we’re reducing our environmental footprint. No more unnecessary waste means we’re taking a step forward in our commitment to sustainability.
  2. Convenience: Your membership card is now right at your fingertips! Access your digital card anytime, anywhere, from your smartphone or other electronic devices. Say goodbye to misplaced cards and hello to easy access.
  3. Instant Updates: With digital cards, we can instantly update your membership status, ensuring seamless access to member benefits without any delays.
How It Works:
  1. Easy Access: Upon joining or renewing your membership, you’ll receive an email with your digital membership card attached. This email will come from membership@cuseum.com. IMPORTANT: Make sure you open this email on the same device you will use to store your digital card. In most cases, this will be a mobile phone. The card can be downloaded to iOS and Android phones. Then simply save the card to your phone’s wallet app for quick access.
  2. Show and Save: Present your digital card at The Trillium Store, at partner nurseries, and at reciprocal gardens just like you would with a physical card.
We know this is a new way for you to access your member card and you might have questions. See below for frequently asked questions to help you navigate this change. If your question is not answered here, please email us, or call 425-675-3395.

FREQUENTLY ASKED QUESTIONS ABOUT DIGITAL MEMBERSHIP CARDS

Sample iOS digital card

Sample Android digital card

HOW DO I ADD MY DIGITAL CARD TO MY iPHONE?

To add your digital membership card to your Apple Wallet on iPhone:
  • iPhones have a native app called Apple Wallet that makes storage of your digital membership card quick and easy.
    • Open your email app and open the email you received with your digital membership card.
    • Click the “Download” button, then “Add to Wallet,” then “Add.” Your digital membership card will automatically download to the Apple Wallet app.
    • To access your digital wallet, swipe down on your home screen to activate the Search function. Type “Wallet” into the search bar. Tap the Wallet icon that appears under the “Applications” header. From there, you will be able to access your digital card.

HOW DO I ADD MY DIGITAL CARD TO MY ANDROID PHONE?

To add your digital membership card to your Android Phone:
  • Google Wallet is a native OS app that is easy to use, reliable, secure, and already pre-installed on most Android devices. We strongly recommend using Google Wallet.
    • Make sure Google Wallet app is installed on your phone. If not, you may download it here.
    • Open your email inbox on your phone and open the email you received with your digital membership card.
    • Tap on the “Download Membership” button.
    • Click “add to Google Wallet.”
    • A preview will appear. Click “Save to Google Wallet.”
    • In some cases, Google Wallet might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
    • The card will be saved to Google Wallet, and you will be able to access it from the Google Wallet app at any time.

    While we strongly recommend that you use Google Wallet, you may choose to use an alternative, such as Wallet by Wallet Union.

I GOT THE MESSAGE THAT MY PASS CANNOT BE INSTALLED. WHAT SHOULD I DO?

iPHONE USERS

If you’re seeing this or a similar message when trying to install your digital card, follow the steps below.

Step 1: Check if you have the latest iOS version. If necessary, update your iPhone to the latest iOS version.

Step 2: Ensure your mobile browser is up to date. Follow these simple steps to check for updates:

  • Open the App Store on your iPhone’s home screen.
  • Tap on your profile icon in the upper-right-hand corner.
  • In the “Upcoming automatic updates” section, you can see if there are any pending updates for your apps. Update them individually by clicking the “Update” button next to each app.
  • Alternatively, you can update all of them at once by clicking the “Update all” option just below the “Upcoming automatic updates” heading.

Step 3: Restart your iPhone.

After completing the above steps, if you still encounter difficulties, try the following:

Copy and paste your download link into a different browser on your phone. There may be a compatibility issue between iPhones and Edge browsers . We recommend using Safari, the native browser on iOS devices. If Safari is not working either, consider using alternative browsers such as:

 

ANDROID USERS:

If you are using an Android phone and encounter the same issue, try using different browsers to store your digital card. Consider these options:

 

If the issue persists after trying these steps, please feel free to reach out to our membership office by email.

 

MY CARD HAS INCORRECT INFORMATION. HOW DO I FIX IT?

Digital cards are intended to receive updates dynamically. In the rare case you notice any inconsistencies (e.g. incorrect expiration date, name(s), membership level, etc.), you now have the ability to regenerate your digital card and install the newly produced version.

If you recently renewed or upgraded your membership and you’re not seeing these changes reflected within 24 hours, you can regenerate your digital card yourself and install a new version of your digital card with all updates in place.

To regenerate your digital card, follow these steps:

  1. Open the original email you received to initially install your digital card. The email may contain the words “Membership Card” in the subject and a bold “Download Membership Card” button.
  2. Click the “Download Membership Card” button to open your card’s download page in your web browser.
  3. Scroll to the bottom of the download page and tap the button that says “Tap here to regenerate your card.”
  4. The following message will appear in your browser: “You have requested to regenerate your digital membership card. Please confirm the request by clicking the link that was sent to your email address on file.”
  5. Go back to your inbox and open the “Action Required” email.
  6. Click on the hyperlinked “Confirm request to regenerate digital membership card” text to confirm your request. It may take up to 15 minutes to regenerate your digital card. You can close the tab after clicking on it.
  7. Go back to your inbox and open the new email containing the link to your newly regenerated digital card.
  8. Install the newly regenerated digital card to your phone from the email you just received (make sure you open the email from your phone).
  9. Delete the outdated digital card from your phone.

MY HOUSEHOLD MEMBER IS ALSO ON THIS MEMBERSHIP ACCOUNT. HOW CAN S/HE RECEIVE THE CARD?

Follow the steps below to share the card with another person on your account:

These instructions are the same whether you are sharing to another phone on the same operating system (e.g., iPhone to iPhone), or a phone on a different operating system (e.g., iPhone to Android).

iPhone users:

  • Open your membership card in Apple Wallet.
  • Tap the icon that looks like an up arrow over a square at the top of your screen.
  • You will see sharing options like Airdrop, Messages, Mail, etc… Use one of those options to share your card (we recommend using the Mail option).​

Android users:

  • Google Wallet: Simply forward the email you received and ask them to click on “Download Membership Card > Add to Google Wallet” the same way you did (Google does not have a sharing option).

HOW DO I VIEW THE INFO ON THE BACK OF THE CARD?

To access the back of your Digital Membership Card, please follow the steps below:
iOS users:
  1. Open your Digital Membership Card.
  2. Tap on the circle with three dots at the top of the screen. If you don’t see this icon, make sure you are not accessing the card from your lock screen.
  3. Tap “Pass details.”
Android users:
  1. Open your Digital Membership Card.
  2. Tap on the “i” icon at the bottom right of the card.

WHAT IF I DON'T WANT A DIGITAL MEMBERSHIP CARD?

Please keep in mind that you will be able to print a copy of your card when you receive it. However, if you still prefer to receive a paper card generated by our office, please notify our membership office by email, or call us at 425-675-3395.

HOW DO I UPDATE MY INFORMATION OR VIEW MY MEMBERSHIP DETAILS?

The new BBGS member portal is coming soon, which will allow you to update your name, mailing address, phone number and email address, and view your member level and expiration date. We will inform all members by email when the member portal is up and running.

The Bellevue Botanical Garden is a successful partnership between City of Bellevue Parks and Community Services and the Bellevue Botanical Garden Society, a 501(c)(3) nonprofit organization.

© 2026 Bellevue Botanical Garden Society. All Rights Reserved. | Website photography courtesy of Joseph Abken, Michele Burton, Bob Cerelli, James Gagliardi, Brian Hart, Darcy McInnis, Rebecca Randall, Lisa Wissner-Slivka, Jil Stenn, Anita White, and Zhong Zheng.

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